Frequently Asked Questions
What are your Reward Dollars and how do they work?
Whenever you make a purchase you will earn 10% of the price of the product in reward dollars which remain in your account and can be used to reduce the total of your next order.
You purchase an item for $100
You earn $10 in Reward Dollars
In 6 months you decideto buy something else for $100 item.
You will get a $10 discount so only pay $90.
How do I convert to AUS size?
US sizes are roughly one size smaller than Australian so if your an Aus 8 then order a US9.
How long will my order take to be delivered?
We hold some stock here in Australia, if we have the item instock here it will dispatch in 1 or 2 days, if we have to order in from the US then its around 2 weeks to be dispatched from us.
How much is Delivery?
If your order is over $50 then delivery within australia is FREE.
For orders under $50 delivery i snormally between $10-$15 depending on the state.
Overseas orders will be priced on application.
Do you have a shop?
No, however we do have a small display where you can try on various styles and pickup orders. This is at our residential premesis in Pottsville Beach, northern NSW, approx 15 minutes from Coolangatta.
Please contact us at firstname.lastname@example.org to arrange a time.
Werent you in Vic?
Yes, we finally had enough of Melbournes weather and relocated in 2011...
Do you send overseas?
Yes, we regularily send to the US, Canada, Europe and NZ.
What if the size is wrong?
No problems, just re-package in their original box and send back to us at PO Box 245 Pottsville Beach, NSW 2489 with a note advising the size needed and we will exchange them. You will bare the cost for the return postage and we will bare the cost of re-delivery.
Can I get a refund?
Yes, if you are not happy with the item or simply change your mind and contact us within 7 days of delivery and can repackage in original unmarked packaging we will accept a return and refund you the product cost less original delivery fee. You will be required to bare the cost of the return postage.
Please note: Bargain Bin items are non-returnable.
How do I order something which is not on the website?
Simply email us at email@example.com and we will either add it to the site so you can purchase online or we can do a sale over the phone on 0407 889 168.
What are Cryptocurrencies?
Cryptocurrencies are digital money, we currently accept BITCOIN, ETHERIUM, LITECOIN.
To get started with crypto you will need to open an account with an exchange, there are many in Australia, see below. Once you have an exchange account you can make a deposit and then purchase crypto's of your choice. Some currencies such as Stellar are not available on many Australian exchanges so you will have to buy bitcoin or litecoin and transfer it to another exchange which does carry stellar and purchase it there. Kinky Boots & Bits is proud to be the first Australian shoe retailer where you can buy shoes with bitcoin.
Why do I have to enter my birthdate when creating an account?
You will get a surprise gift on your birthday.