faq

Frequently Asked Questions

 

How do I convert to AUS size?
US sizes are roughly one size smaller than Australian so if your an Aus 8 then order a US9.
 

How long will my order take to be delivered?
We hold some stock here in Australia, if we have the item instock here it will dispatch in 1 or 2 days, if we have to order in from the US then its around 2 weeks to be dispatched from us.

Website wont let me select a size or add to cart
This is occuring for some people using internet explorer but ussually comes good after a delay of around 20 seconds, this has never occured for anyone using mozilla firefox.

Do you have a shop?
No, however we do have a small display where you can try on various styles and pickup orders.  This is at our residential premesis in Pottsville Beach, northern NSW, approx 15 minutes from Coolangatta.
Please contact us at admin@kinkyboots.com.au to arrange a time.

Werent you in Vic?
Yes, we finally had enough of Melbournes weather and relocated in 2011...

Do you send overseas?
Yes, we regularily send to the US, Canada, Europe and NZ.

What if the size is wrong?
No problems, just re-package in their original box and send back to us at PO Box 245 Pottsville Beach, NSW 2489 with a note advising the size needed and we will exchange them. You will bare the cost for the return postage and we will bare the cost of re-delivery.


Can I get a refund?
Yes, if you are not happy with the item or simply change your mind and contact us within 7 days of delivery and can repackage in original unmarked packaging we will accept a return and refund you the product cost less original delivery fee.  You will be required to bare the cost of the return postage.
Please note: Bargain Bin items are non-returnable.


Can you get more styles than what is on the website?
Yes, there are many more, we only list the popular items on the website, you can check the Pleaser USA website www.pleaserusa.com for the full range.

How do I order something which is not on the website?
Simply email us at admin@kinkyboots.com.au and we will either add it to the site so you can purchase online or we can do a sale over the phone.